This course can make a significant difference to individuals who have difficulty asserting themselves both in business and in personal life. Our approach is based on allowing individuals to access their own resources to change their responses to challenging situations.
Old approaches to assertiveness training often gave some pat phrases to use in these situations. However these often proved ineffective because if the person still didn't feel assertive inside they came across as aggressive or incongruent.
Good assertiveness training is about examining the reasons behind the lack of assertion and then connecting the individual to a more positive, OK state and perhaps re-evaluating old beliefs about behaviours. And it definitely works… one of our favourite examples was a senior manager who sent an employee on an assertiveness training and then rang us later to complain that the employee was now being assertive with him, when in fact he had only wanted him to be assertive with customers! It doesn't work that way - once you have a new skill, you have a new skill.
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Updated 30th November 2005